---
module: msp.contact-groups
title: Contact Groups
tab: Customer
order: 10
audience: customer
---

Contact Groups let you build distribution lists of your people and choose which HiveIQ notifications each list receives — system updates, incident summaries, and announcements. Use it so the right team members are kept in the loop automatically.

## 👥 What you can do here

- **Create a group** — click **+ New Group**, give it a name (e.g. "Managers", "Operations Team") and an optional description.
- **Manage a group** — click any row (or **Manage**) to open it and edit its name, description, members, and subscriptions.
- **Add or remove members** — inside a group, click **Add Members**, search your users by name or email, tick the ones to include, and add them. Remove anyone with the **Remove** button next to their name.
- **Choose notification subscriptions** — tick the notification types a group should receive. A group only gets a message if it's subscribed to that type.
- **Send a notification** — click **Send Notification** to compose a message that goes out to every group subscribed to the type you pick.
- **Find groups fast** — open the **Filters** sidebar to search by name or filter by a subscription type.
- **Delete a group** — click **Delete** to remove a group along with its members and subscriptions.

## 📋 What you're looking at

The main table lists every contact group:

- **Group Name** — the name you gave the list.
- **Description** — an optional note about what the group is for.
- **Members** — how many users are in the group.
- **Subscriptions** — the notification types this group is signed up to receive (or "None").
- **Created** — the date the group was set up.

## ✉️ Sending a notification

1. Click **Send Notification**.
2. Pick a **Notification Type** — System Update, Incident Summary, Report System Change, or System Announcement.
3. Enter a **Subject** and **Message**.
4. Click **Send Notification** — it's delivered to every group subscribed to that type, and you'll see how many recipients it reached.

> 💡 **Good to know:** Only groups subscribed to the chosen type receive the message, so set each group's subscriptions to match what its members actually care about. The list auto-refreshes every 60 seconds — you can turn that off or refresh manually using the controls at the top right.
