---
module: devices.device-detail
title: Device Detail
tab: Customer
order: 10
audience: customer
---

The single-device view for one ATM in your fleet. Use it to check a machine's live status, review its hardware and software, update its details, or dig into recent activity and incidents.

## 🔎 Pick a Device

1. Use the device selector at the top to switch to any ATM in your fleet.
2. The header shows the device's live status and connection at a glance.
3. Everything below is organised into tabs — click a tab to jump to that area.

## 📑 What the Tabs Show

- **Details** — the ATM's ID, institution, location, make/model, coordinates, address, service hours, and connection status.
- **System Info** — transit number and other identifying details reported by the machine.
- **Agent** — details about the monitoring agent running on the ATM, including its latest log file.
- **Software** — installed programs, operating system, security software, and patches.
- **Hardware** — processor, storage, network, and fitted device modules. A badge flags any hardware changes to review.
- **Cassettes** — current cash cassette inventory and the cassette template applied to the machine.
- **ATM Config / Config Changes** — the machine's configuration and a history of changes (shown when available).
- **Transactions** — recent transactions processed at the ATM.
- **Incidents** — the incident history for this machine.
- **Journal** — journal coverage and any gaps.
- **Activity** — a timeline of power, in/out-of-service, supervisor, and replenishment events.
- **Captures / Other Logs** — network captures and additional log files.
- **Hotfix / SW Deploy / Task History** — fleet tasks targeting this device and their history.

## ✏️ Manage the Device (Details tab)

1. **Edit** — update institution, location, make, model, hardware profile, coordinates, address, terminal comment, service schedule, and any custom fields.
2. **Lookup Coords** — while editing the address, click this to fill in latitude and longitude automatically.
3. **Rename** — change the ATM ID or display name.
4. **Move Institution** — reassign the device to a different institution.
5. **Reset to In Service** — clear supervisor mode and service state, returning the machine to IN SERVICE.
6. **Deactivate / Delete** — remove a device from the active fleet; deleting an already-inactive device removes it permanently.

## 📊 What You're Looking At

- **Status** — the live state: IN SERVICE, OUT OF SERVICE, or IN SUPERVISOR (someone is at the machine).
- **Admin Status** — whether the device is active or inactive in your fleet records.
- **Agent Connection** — whether the monitoring agent is currently reaching HiveIQ (Connected, Disconnected, or Never Connected).
- **Last Heartbeat** — the last time the machine checked in.
- **Service Schedule** — the ATM's opening hours (shown as 24/7 when always open).

## 💡 Good to Know

- The page refreshes on its own about once a minute, so status stays current without reloading.
- A red badge on the Hardware or Config Changes tab means there are changes waiting for you to review and dismiss.
- Setting a hardware profile queues a configuration update to the machine automatically.
