---
module: incident.journal-events
title: Journal Events
tab: Customer
order: 10
audience: customer
---

A live, searchable log of what's happening on a single ATM. Use it to see recent activity on a terminal — card reader problems, cash cassette levels, power and network changes, and more — when you're investigating an issue or checking how a machine is behaving.

## 🖥️ Pick an ATM
1. Open the **Filters** panel on the left.
2. Type in the **ATM** search box to find a terminal by its ID or location.
3. Click a terminal in the list to load its events.

> Nothing shows until you select an ATM. The screen remembers your choice as you move around the app.

## 🔍 Narrow down what you see
1. **Category** — tick one or more event groups to focus on: Card Reader, Cassette, Network, Power, Authentication, System, App Logs, or EJournal DB.
2. **Period** — choose how far back to look: last 1 hour, 6 hours, 24 hours, 3 days, or 7 days.
3. Active choices appear as tags across the top — remove one with its **×**, or click **Clear all** to reset everything.

> The list refreshes automatically as you change filters. The default period is the last 24 hours.

## 📋 What you're looking at
Events are listed newest-first, with a running total shown above the table:

- **Time** — when the event happened. Click the header to sort oldest-first or newest-first.
- **Event Type** — what occurred, shown as a colored badge. Red means a failure or error, amber a warning, green a recovery or success, blue a status change.
- **Category** — the group the event belongs to (Card Reader, Cassette, etc.).
- **Source** — where the entry came from, such as the Agent, an App Log, or a Manual entry.
- **Details** — a short summary of the event.

## 🔎 See the full detail
1. Rows with extra information show a small arrow. Click the row to expand it.
2. The expanded panel can include the full event text plus hardware readings — card reader **slot** and **status**, or cassette **type**, **fill level**, and **bill count** with currency.

> If a terminal shows no events, try widening the period or clearing category filters. Use the **◀** button to collapse the Filters panel and give the table more room.
