---
module: msp.users
title: Users
tab: Customer
order: 10
audience: customer
---

Manage the people who can sign in to HiveIQ across the institutions assigned to you. Use this screen to add or update accounts, control who can approve fleet deployments, and help users who are locked out.

## 👥 What You're Looking At
Users are grouped by **institution** — click an institution row to expand or collapse its list. Each user shows:

- **Name** — the person's full name.
- **Email** — the address they sign in with.
- **Role** — **Customer** (standard access) or **MSP Admin** (manage users and settings).
- **Status** — **Active** (can sign in) or **Disabled** (blocked from signing in).
- **Last Login** — the date they last signed in, or a dash if they never have.

## 🔍 Find a User
1. Open the **Filters** panel on the left.
2. **Search** by name or email.
3. Narrow the list by **Institution**, **Role**, or **Status**.
4. Click **Clear all** to reset every filter.

## ✏️ Edit a User
1. Click **Edit** on a user's row.
2. Update their **Full Name** or **Role**.
3. Turn on **Fleet Task Approver** to let them approve or reject hotfix and software deployment tasks.
4. Click **Save Changes**.

> A user's email address can't be changed here.

## 🔑 Reset a Password
1. Click **Reset PW** on a user's row.
2. Confirm — a password reset email is sent to that user so they can set a new password themselves.

## 🚫 Enable or Disable Access
- Click **Disable** to block a user from signing in (you'll be asked to confirm). Click **Enable** to restore access.
- You can't disable your own account.

> Good to know: the list refreshes on its own every 60 seconds. Use the **Auto-refresh** toggle or the **↻** button in the top corner to control this.
