---
module: analytics.uptime
title: Uptime
tab: Customer
order: 10
audience: customer
---

See at a glance how available your ATM fleet is right now and how it has been trending. Use this screen for a quick health check or when you need to spot machines that are currently offline.

## 📊 What you can do here

- Read the **live availability score** for your fleet at this moment.
- Compare it against the **7-day** and **30-day** averages to see if things are improving or slipping.
- Check how many ATMs are **down right now** and how many have **never connected**.
- Follow the **30-day trend line** to see good and bad days across the month.
- Review the list of **ATMs currently down**, including how long each has been offline.

## 🔎 What you're looking at

**Top cards**

- **NOW** — the percentage of your ATMs that are online this moment.
- **7-DAY AVG** — average availability over the past week.
- **30-DAY AVG** — average availability over the past month.
- **CURRENTLY DOWN** — the number of ATMs offline right now, out of your total fleet. If everything is online you'll see **All online**. A small badge also shows any machines that have **never connected**.

> The rings are colour-coded: green is healthy (95% and above), amber is a warning (80–94%), and red means attention is needed (below 80%).

**30-Day Uptime Trend**

- A line chart of daily availability over the last 30 days, with guide marks at 80%, 90% and 100%. The dot on the far right is today.

**ATMs Currently Down**

- **ATM** — the machine's ID.
- **Status** — its current connection state (for example, Disconnected).
- **Down Since** — how long the ATM has been offline.

## 💡 Good to know

- This screen refreshes with the latest data each time you open it — no buttons to press.
- If the trend chart shows **Not enough data**, the fleet simply hasn't been reporting long enough yet to draw a line.
