---
module: incident.incident-tracker
title: Incident Tracker
tab: Customer
order: 10
audience: customer
---

A live, at-a-glance view of every ATM that currently needs attention. Use it as your daily "what's wrong right now" board, so you can see which machines have open incidents and how far along each one is toward being resolved.

## 👀 What you can do here
1. **See every ATM with an open incident** — each machine that needs action shows up as its own row.
2. **Track progress at a glance** — a 5-step pipeline shows how far each ATM's incident has moved: **Open → Assigned → In Progress → Resolved → Closed**.
3. **Show recently closed items** — click the **Recently Closed** chip in the toolbar to also show machines whose incidents were just resolved or closed. Click it again to hide them.
4. **Open the details** — click **View Incidents** on any row to jump to the full incident list for that ATM.
5. **Refresh** — the board updates on its own about once a minute, or click the refresh button in the top-right to update immediately.

## 📊 What you're looking at
Each row is one ATM:

- **ATM ID & location** — which machine it is and where it lives.
- **Incident numbers** (e.g. `#1042`) — the open incidents currently tied to that ATM.
- **The pipeline** — filled steps show how far the incident has progressed through the stages.
- **Action Required** — a warning badge on machines that still need someone to act.
- **Severity** — the most urgent incident on that ATM: **Critical**, **High**, **Medium**, or **Low**.
- **Open count** — how many incidents are currently open on that machine.
- **Recently Closed** — for resolved/closed rows, shows how long ago the incident was closed (e.g. "2h 15m ago").

At the top, the **Open** chip counts how many ATMs need action, and **Recently Closed** counts how many were just wrapped up.

> **Good to know:** Rows are sorted so the most urgent work comes first — machines needing action lead the list, ordered by severity. When there's nothing outstanding, you'll see **"All ATMs clear — no open incidents."**
