---
module: incident.dashboard
title: Dashboard
tab: Customer
order: 10
audience: customer
---

A live snapshot of your fleet's health — how many devices are up, how many tickets are open, and how incidents are trending. Start your day here to spot problems at a glance.

## 📊 What you can do here
1. **Watch it refresh on its own** — the Dashboard updates automatically. The countdown next to **Auto-refresh** shows how many seconds until the next update.
2. **Turn auto-refresh off** — flip the **Auto-refresh** toggle if you'd rather the numbers hold still.
3. **Refresh now** — click the **↻** button to pull the latest figures immediately.
4. **Change the time range** — use the drop-down on the **Incident Trends** and **Incidents by Type** panels to switch between **Last 7 days**, **Last 30 days**, and **Last 60 days**.

> If you're viewing a specific device group, its name appears in the header so you know the numbers are scoped to that group.

## 🖥️ Device Status
Top-line counts for your fleet:
- **Total Devices** — everything in your fleet, with an ATM / TCR split when you have both.
- **In Service** — devices running normally, shown as a count and a percentage of the fleet.
- **Out of Service** — devices currently down.
- **In Supervisor** — devices in supervisor mode (only shown when at least one is).

## 🎫 Tickets
A quick tally of your incident tickets:
- **Open** — reported but not yet picked up.
- **Assigned** — handed to someone to work.
- **In Progress** — actively being worked.
- **Critical** — active tickets flagged as critical.
- **This Week** — tickets created in the last 7 days.

## 🔌 Fleet health panels
- **Device Status** — a colored breakdown of every device state (In Service, Down, Maintenance, and so on) with a bar showing the mix.
- **Agent Connection** — how many devices are **Connected**, **Disconnected**, or have **Never** connected.

## 📈 Trends and types
- **Incident Trends** — a bar chart of how many incidents were created each day over your chosen range.
- **Incidents by Type** — the most common problem types (Card Reader Fail, Cassette Low, Dispenser Jam, and more), ranked by count. Each row can show how many are still **active**, how many are **critical**, and the **average** time to resolve.

> Good to know: ticket totals count across all time, while the trend and type panels reflect only the range you pick in the drop-down. If a panel shows "No incidents found," there's simply nothing in that window.
