---
module: claims.settings
title: Settings
tab: Customer
order: 10
audience: customer
---

The Settings screen shows how outgoing messages to your vendors are configured. Check here when you want to confirm which email template is applied to the messages you send to your CIT and service provider vendors.

## ✉️ Email Template

This screen displays the email template used whenever you send a message to a vendor from a claim. There is nothing to fill in here — it's a read-only view of what's currently in effect.

## 👀 What you're looking at

Depending on your setup, you'll see one of three things:

- **Active Template** — a custom template set up for your institution. Shows the template **name** and the **subject line** that goes out with your vendor messages.
- **Global Template (inherited)** — the system-wide default template. Shows the same name and subject, and a note that this is the shared default rather than one of your own.
- **No template configured** — no template is set, so messages fall back to a built-in default.

## 💡 Good to know

- To set up or change a template for your institution, contact your administrator — templates can't be edited from this screen.
- If you see the global or fallback template and want your own branding or wording, that's the cue to reach out to your administrator.
