---
module: analytics.agents
title: Agents
tab: Customer
order: 10
audience: customer
---

A quick health check on the HiveIQ agent software running across your ATM fleet. Use this screen to see which ATMs are online, which software versions they're running, and which ones need an update.

## 👀 What you're looking at

### Version Distribution
A bar chart showing how many ATMs are on each agent software version. The version with the most ATMs has the longest bar, and the current release is marked with a green **latest** badge — so you can tell at a glance how much of your fleet is up to date.

### Connection Status
A live count of your fleet broken into three groups, each with a percentage:
- **Connected** — ATMs checking in normally.
- **Disconnected** — ATMs that were online before but have gone quiet.
- **Never Connected** — ATMs that have been added but have not yet reported in.

The **Latest** version is also shown here for reference.

### Outdated ATMs
A list of the specific ATMs that are not yet on the latest version. If everything is current, you'll see a confirmation that all ATMs are on the latest version instead.

For each outdated ATM the table shows:
- **ATM ID** — which machine it is.
- **Version** — the agent version it's currently running.
- **Last Seen** — how long ago it last checked in (for example, "2h ago" or "3d ago").
- **Status** — whether it's currently Connected, Disconnected, or Never Connected.

## 💡 Good to know
- This screen is view-only — it's a snapshot of fleet health, not a place to push updates.
- An ATM that's **Disconnected** or **Never Connected** may need attention regardless of its software version.
